line789 FAQ — Frequently Asked Questions

Yes. When withdrawing from line789, only KBZPay, Wave Money, AYA Pay, CB Pay, or bank accounts registered in the player's own name are accepted. Transfers to third-party names will be declined for security reasons. So from the moment you open your account, make sure it is linked to your own wallet.

If you received the 100% welcome bonus, you can only withdraw bonus winnings after wagering 15x the bonus amount. For example — if you deposit 20,000 Ks and receive a 20,000 Ks bonus, you need to wager 300,000 Ks before withdrawing. You can track your progress in real time from your account.

A pending withdrawal can be caused by incomplete KYC verification, an unmet bonus wagering requirement, or an ongoing transfer amount review. Withdrawals are normally processed within 5–30 minutes. If it has been more than 30 minutes, contact customer support via live chat.

line789 processes withdrawals within 5 to 30 minutes. KBZPay and Wave Money withdrawals tend to arrive faster. Bank Transfer may take a little longer depending on network conditions, but we aim to complete all transfers within 30 minutes.

To withdraw at line789, you need a minimum of 10,000 Ks. This applies regardless of which wallet you use. If your balance is below 10,000 Ks, keep playing until it reaches that amount, or contact support for help.

Open a browser on your new phone and go to the line789 website. Log in as usual with your registered username and password. If you have two-factor authentication enabled, you will receive an OTP code. If your phone number has changed, notify support before logging in.

Your phone number or wallet number cannot be changed by yourself — for security and fraud prevention, only customer support can handle this. If you want to change any detail in your profile, go to live chat and submit a request with identity verification.

Each player must register their own account using a personal phone number or email under their own identity. Only one account per person is allowed. If you share a phone with someone else, you can each log into separate accounts using different browser sessions. Note that duplicate accounts may be blocked.

On the line789 login page, click the "Forgot Password" option and request a reset link using your registered phone number or email. If you do not receive the SMS or email, check your spam folder. If the issue is still not resolved, contact 24/7 live chat.

line789 players must be 21+. Anyone under 21 is not permitted to register on this site. This is a key part of our responsible gambling policy, and accounts found to be in violation may be closed.

If your deposit has not appeared yet, first check the transaction slip from your bank or wallet to confirm the money left your account. Copy the transaction ID and send it to support via live chat. They will check the transaction and resolve most cases quickly. If the money has not left your account yet, check with your bank first.

Log in to your line789 account and tap "Deposit", then select KBZPay. Transfer the amount (minimum 10,000 Ks) to the KBZPay number provided, then upload a screenshot of the transaction or enter the transaction ID. After submitting the deposit form, the funds should arrive in your account shortly.

line789 does not charge any processing fee on deposits. Your phone wallet or bank may charge a transfer fee — that fee is not our income, it is a bank / wallet service charge. Please factor in that fee when calculating the amount you want to deposit.

Yes, you can deposit with Wave Money. Use the transfer function in the Wave app to send funds to the Wave number provided by line789, then copy the reference ID and enter it in the deposit form. Available deposit methods are KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer, with a minimum deposit of 10,000 Ks.

When you make your first deposit at line789, you can receive a 100% welcome bonus — up to 100,000 Ks. For example, deposit 20,000 Ks and get 20,000 Ks bonus, giving you a total balance of 40,000 Ks. The bonus must be wagered 15 times (300,000 Ks) before you can withdraw.

Yes. On Android, open Chrome, tap the ⋮ menu and select "Add to Home screen". On iPhone, open Safari, tap the Share button and choose "Add to Home Screen". This places an icon on your home screen so you can open line789 with one tap, just like an app.

Clearing your browser cache fixes most slow-loading issues. In Chrome, go to Settings → Privacy and Security → Clear browsing data → Cached images and files, then clear them. If the site still loads slowly after that, try switching networks (from Wi-Fi to mobile data).

When your connection drops, the game server does not close your session immediately — if you reconnect within 1–2 minutes you should be able to continue from where you left off. For live casino, if a round was interrupted, you can check your transaction history to see how the bet was settled. If the issue persists, contact us via live chat.

line789 supports Android (7.0 and above) and iOS (13 and above). You can also play on a desktop browser (Windows / macOS) using Chrome, Firefox, or Edge. If you are using an older phone model, update your browser to the latest version.

Yes. line789 is built to play directly in a mobile browser, so no app download is needed. Just open your browser, go to the line789 website, and log in — all games including slots, live casino, and football are fully playable on your phone.